One system.
From first call to care delivered.
Every referral answered, day or night. Every visit scheduled, every clinician dispatched and tracked to the door.
Operations where inefficiency jeopardizes the value of care.
Hospice & Home Health
Referral-driven admissions, where response time to a discharge planner decides the census.
Home Care
Medical and non-medical. Hourly shifts, live-in, and care arranged off a discharge.
Mobile Practices
Clinicians who travel, and the calls that arrive while they are with a patient.
Medical Transport
Non-emergency and emergency dispatch, where a missed call is a run you lost.
Clinics & Practices
Multi-provider schedules, recall lists, and a front desk that cannot answer two lines.
Fewer missed referrals. More admissions.
The referral that sat overnight went to whoever responded first.
Maybe they call again, email, or leave a voicemail, but the reality is most book with whoever responds first.
With the systemThe operation, end to end.
An intake line that never sends anyone to voicemail.
It reads what the call is about, asks the right questions, and escalates to a person on call the moment one is needed. The record lands in Cadence as the call ends, so nothing is re-keyed between the first call and the start of care.
- Answers at any hour, with no queue and no hold music
- Captures diagnosis, level of care, service area, and start date on the first call
- Phone, fax, and email referrals land on one board, each with its source, its status, and who has it
- Escalates a genuine emergency to a human immediately
Hi, my mother’s being discharged from the hospital tomorrow morning, and we were told to arrange nursing care at home. We’re over on the east side.
Okay, understood. I can help you with that tonight. What did the discharge planner recommend, and how soon do you need the care?
They said skilled nursing a few times a week, and some help with bathing. Ideally as soon as possible, because she shouldn’t be alone.
Got it. You’re in our service area, so you’re all set. I’ve booked the assessment visit for tomorrow at 9:00 AM, and your details are already with the care team.
They don’t go cold.
Every referral gets followed through. Every source hears back.
The people who send work keep sending it.
One visual operation that keeps up with the day.
Visits get assigned your way, confirmed, covered, and tracked, and everyone who needs to know hears it without a phone call. When a shift falls through at six in the morning, the backfill goes out before the office opens. It runs on Cadence, the dispatch platform we built, and your office works the same board our coordinators do.
- Visits and shifts scheduled straight off the intake record
- Call-offs trigger an immediate offer to everyone qualified and free
- Mileage, time, and procedures logged on every visit, ready for billing
- Recertification and face-to-face windows tracked from the intake date, and scheduled before they close
One update, written correctly for whoever is reading it.
The care team needs the clinical record. The daughter managing her mother's care needs to know it went fine and who is coming Thursday. Both come off the same event, without anyone rewriting anything.
- Clinical detail to the care team, in the terminology they document in
- The same event to the family in plain language
- The coordinating facility gets it too, no phone call needed
- Nothing goes out that identifies a patient to anyone not on the record
- Families asked how it went at the right moment, not chased for a rating
Skilled nursing visit completed. Vitals within parameters. Wound care performed per plan of care, site clean and granulating. Next visit Thursday per frequency.
Cadence is the platform your operation runs on.
You see the same board your coordinators do, all day, without asking anyone for a status.
- Every referral in one queue.
- Phone, fax, email, and web form, each with a status and a name against it.
- The whole day on one board.
- Move a visit and the clinician, the family, and the record all move with it.
- The field app is the same system.
- Clinicians see the route, document the visit, and it lands before they drive off.
- One thread per patient.
- Every message to a family, facility, or care team logged on the record, not on personal phones.
- Handed off to your EHR.
- Directly where your system allows it, as a complete file where it does not.
New referral · logged 2:04 AM
Your nurse is on the way, about twenty minutes out.7:52a
SentCompliance is the first question. Here is the answer.
The HIPAA-compliant environment is enabled on every healthcare account before a single call is answered.
Your clinical system stays your system of record. Where your platform allows a secure connection we connect directly, and where it does not, your team receives a complete intake file with nothing re-keyed.
HIPAA environment
Enabled at onboarding, before any patient information moves through it.
Business Associate Agreement
Executed with your organization before go-live, not after.
Access control
Named users, role-based permissions, and an audit trail on every record.
Your data stays yours
Your records, contacts, and referral relationships, exportable at any time.
Three levels, scoped to your operation.
Every level is staffed by us. Growing the census stops meaning another coordinator, another scheduler, or an Assistant Director of Nursing.
Intake
Accurate intake, every call
from $1,295per month
For operations losing referrals after hours and on weekends. The front door, answered.
- Intake line answering around the clock
- Qualification on the first call
- Insurance captured, eligibility tracked (verification runs in your system)
- Booking into your existing calendar
- Referral acknowledgement and follow-up
- HIPAA environment and BAA
Coordination
Intake, scheduling, dispatch, and updates
from $3,150per month
Everything in Intake, plus the scheduling, dispatch, and communication that happens between a referral and a clinician at the door.
- Everything in Intake
- Cadence access for your office, with named users
- Visit and shift scheduling on a live dispatch board
- Caregiver confirmations and call-off backfill
- Visit logs with mileage, time, and procedures, ready for billing
- Clinical updates to the care team, plain-language to families, and feedback after care
Full Operations
Intake, dispatch, coordination, and growth
Customquoted after the walkthrough
Everything in Coordination, plus a team actively working referral development and local presence every week.
- Everything in Coordination
- Referral source development
- Referral source reporting, from first touch through to admission
- Local search and provider listings
- Caregiver and clinician recruiting campaigns
- Monthly reporting and strategy sessions
One-time setup fee of $2,000. Month to month after that, and your data, contacts, and referral relationships stay yours.
Built around your company.
How referrals reach you now, where they are being lost, what the intake line would say when it answers for you, and how one call becomes a schedule, a dispatch, and numbers you can track.
Schedule a call